Return and exchange policy

All returns, exchanges, and maintenance require the original invoice.

• The customer is entitled to a refund within 7 days from the purchase date, provided the items have not been delivered.
• The customer is entitled to exchange purchased items within 14 days from the purchase date, provided the items have not been delivered, except for special orders.
• Accessories and carpets cannot be returned or exchanged.
• Exchanged or refunded items do not receive additional days from the original invoice date.
• The full invoice must be paid within 7 days from the purchase date. If this period is exceeded, the invoice will be canceled, and the amount will be converted to a credit in the customer’s wallet.
• For special orders, the customer must pay at least a 50% deposit, and if the order is delivered before the scheduled date on the invoice, the remaining amount must be paid within 14 days. If this period is exceeded, the invoice will be canceled. The customer has the right to cancel the order if the products are not delivered within the time frame specified in the invoice, and no additional compensation will be claimed. However, this condition is void if the customer has received and kept the items.

Warranty and After-Sales Services:

• The company provides free maintenance (excluding misuse) as determined by our specialist for all purchases, according to the manufacturer’s warranty terms.
• The customer must present all supporting documents. Note: This policy does not include purchases made directly from suppliers or distributors.
• During promotional periods, the company offers discounts in the form of credit for invoices issued within the last 14 days.
• If the requirements are not met, the customer is entitled to a refund of the invoice amount without additional compensation.
• Products purchased from auctions are not covered by the warranty.

Maintenance Request:

Accessories: